Important Booking Information & Support Policy
1. Pricing & Capacity
• Check other Rickshaw / Rikscha the Price Structure: Always verify whether the listed price is per person or per Rickshaw Vehicle.
◦ OUR Public/Shared Tours are typically priced per person.
◦ OUR Private Tours (e.g., Rickshaw or Minivan) are often priced per group or per vehicle (e.g., up to 2 guests per Rickshaw or up to 6 guests per Minivan).
2. Direct Support & Official Bookings
• Direct Support: We provide direct customer support only for tours operated by us that are booked directly through our official websites:
• Partner Bookings: We accept no responsibility and cannot provide support for tours booked via Viator or other external partners (both within and outside Berlin). For these bookings, please contact the partner directly.
◦ Viator Support: https://www.viator.com/support/about
◦ Viator Privacy: https://www.viator.com/support/privacyPolicy
3. Language Availability
• Guide Languages: Before booking, please always check if a guide is available who speaks your preferred language. Our Berlin-Excursions guides offer tours in English, German, Dutch, French, Spanish, and Turkish, but availability must be confirmed.
4. Cancellation & Refund Policy
• Free Cancellation: You are entitled to a full refund if you cancel up to 24 hours in advance of the experience’s start time.
• Late Cancellation: If you cancel less than 24 hours before the start time, the amount paid will not be refunded.
• Changes: Any changes made less than 24 hours before the start time will not be accepted.
• Time Zone: All cut-off times are based on the experience’s local time (Berlin time).
5. Weather Policy
• Good Weather Requirement: This experience requires good weather. If the tour is canceled due to poor weather conditions, you will be offered a different date or a full refund.
- ◦ Note: Our rickshaws are equipped with rain covers and blankets to handle moderate weather changes comfortably.
